Here at VIPets Ltd, we value your privacy and are committed to protecting your personal information.
What information do we collect?
We collect information from you when you register with VIPets Ltd either as a pet owner or a pet sitter. This information includes personally identifiable information such as you and your spouse/partner’s full name, email address, phone number, physical address and the contact information of emergency contacts.
When registering on our site, as appropriate, you may be asked to enter the above information. You may, however, visit our site anonymously.
How do we protect this information?
While no information stored online can be guaranteed to be 100% safe, we do our very best to ensure your personal information is as secure as possible. Our client portal uses the same amount of encryption the banks use and the apps that we use to run our business are installed on password protected iPhones. We take all reasonable steps to to prevent the access, misuse or theft of this information. However we cannot be held responsible should there be breach due to the actions or omissions of a third party.
What do we use your information for?
This information is used to provide clients with pet care services and in the day to day running of our business. We use this information specifically:
For pet owners:
- to let you know about our services,
- to provide to pet sitters via the submission of your pet owner profile (only includes first name and suburb),
- to arrange pet care services for your pets,
- to send you updates about visits or walks,
- to arrange meetings with you and your pets.
For pet sitters:
- to conduct background checks,
- to provide to pet owners via the submission of your pet sitting profile (only includes first name, email and phone number),
- to contact you in respect to suitable house sitting assignments.
If you decide to opt-in to our mailing list, you will receive emails that may include news and updates. If at any time you would like to unsubscribe from receiving future emails, simply click the link at the bottom and you will be immediately unsubscribed.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some parts of our website may not function properly.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect ours or others rights, property, or safety.
Third party links
Occasionally, at our discretion, we may link to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our business and welcome any feedback about these sites.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing our services.
This policy was last modified on October 5th, 2018
52 Dudley Street
+64 3 381 0009